Frequently asked questions
Where do you ship from?
We ship all orders directly from UK. UK customers enjoy fast domestic delivery.
Do you accept returns
We accept returns, provided the item is in its original condition together with the package. For more details, please check our returns policy below.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if I receive a damaged or incorrect item?
Please contact us within 14 days of receiving your order and include clear photos. We’ll do our best to resolve the issue quickly with a refund or replacement.
How can I contact you?
Feel free to reach out via:
📧 Email: info@eastwing.uk
📸 Instagram DM: @blindboxisland
We usually reply within 2 hours.